Khello Bangladesh Terms & Conditions — Complete Guide

This page contains the full terms of use for Khello Bangladesh, including all rights and responsibilities, in detail.

Last updated: July 2026  |  Version 4.1
Introduction

Overview

Welcome to Khello Bangladesh. These Terms & Conditions constitute a legal agreement between you and the Khello Bangladesh platform. By using our website or mobile app, you are considered to have accepted these terms.

We know lengthy terms like these can be a bit of a slog to get through. That's why we've done our best to keep everything clear and straightforward. If anything seems unclear, reach out to our support team — we're always ready to help.

Important: This platform is for individuals aged 18 and above only. Accounts belonging to minors will be closed immediately.

Summary of Key Terms

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Age Restriction

Only users aged 18+ may open an account. Withdrawals will be put on hold until age verification is completed.

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One account policy

Only one account per person is permitted. Creating multiple accounts is strictly prohibited.

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Payment terms

KYC verification is mandatory before any withdrawal. You must use a payment method registered in your own name.

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Bonus Policy

A wagering requirement must be met before any bonus can be withdrawn. See the bonus page for full details.

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Prohibited Activities

Fraud, bot usage, multiple accounts — any form of dishonest activity will result in account termination.

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Privacy Protection

Your personal information is protected. Our Privacy Policy forms part of these terms.

1. Account Registration & Eligibility

To create an account on Khello Bangladesh, you must meet the following requirements. These aren't just formalities — they're in place to protect you.

1.1 Age eligibility

You must be at least 18 years old to use this platform. Please provide your correct date of birth at registration. If false age information is detected during a later verification, your account may be suspended and any funds forfeited.

1.2 One person, one account

Only one account is permitted per person, household, or residence. If multiple accounts are detected from the same IP address or device, all associated accounts may be closed.

1.3 Providing Accurate Information

Please provide your correct name, mobile number, and date of birth during registration. Inaccurate information may cause issues with future withdrawals. Contact support if you need to update your details.

  • Full name — as it appears on your National ID or passport.
  • An active mobile number — required for OTP verification.
  • Correct date of birth.
  • A valid email address (optional but recommended).

Never share your account password with anyone. The account holder is responsible for all activity that occurs on their account.

2. Betting Rules

Please read these rules carefully before placing any bets on Khello Bangladesh. Betting responsibly means more fun and fewer headaches.

2.1 Placing a bet

Once a bet is confirmed, it cannot be changed or cancelled — except in certain cases where a match is cancelled or postponed. Please review the odds and stake carefully before placing your bet.

2.2 Minimum & maximum bet limits

Section Minimum bet Maximum Single Bet
Cricket ৳ 50 ৳ 50,000
Football ৳ 50 ৳ 40,000
Other sports ৳ 100 ৳ 20,000
Live Betting ৳ 100 ৳ 30,000

2.3 Bet Cancellation & Refunds

In any of the following situations, the bet will be voided and the full stake returned:

  • If a match is cancelled or abandoned.
  • If a match is suspended due to a natural disaster.
  • If a bet is not properly recorded due to a technical error.
  • When a clear error is identified in the odds displayed.

2.4 Live Betting

Odds change rapidly in Live Betting. The odds displayed at the time of bet confirmation are final. If odds change between bet submission and server confirmation, we will confirm the bet at the updated odds — if you do not wish to accept the new odds, you will have the option to cancel the bet.

3. Deposits & withdrawals

Financial transactions on Khello Bangladesh are simple and fast — but there are a few conditions you should be aware of.

3.1 Deposits

  • Instant deposits are available via Mobile Pay, Nagad, and Rocket.
  • Bank transfers may take 1–2 business days.
  • Minimum deposit ৳200.
  • All deposits must be made from a payment method registered in your own name.

3.2 Withdrawals

  • KYC verification is mandatory before making a withdrawal.
  • Minimum withdrawal amount ৳500.
  • Processing is typically completed within 24 hours.
  • Withdrawals can only be made using the same payment method used for the deposit.
  • The maximum weekly withdrawal limit is ৳5,00,000.

Unusually large withdrawals may require additional verification — this is for your own protection.

3.3 KYC Verification

Before your withdrawal can be processed, please submit one of the following documents:

  • National ID card (NID) — both sides.
  • Passport — photo page.
  • Driving license.

4. Bonus & Promotion Terms

Khello Bangladesh offers a variety of bonuses. The following terms apply to claiming and withdrawing these bonuses.

4.1 Welcome bonus

New members will receive a welcome bonus on their first deposit. To withdraw this bonus, a minimum 10x wagering requirement must be met. For example, if you receive a ৳1,000 bonus, you must place bets totalling ৳10,000 before making a withdrawal.

4.2 General bonus terms

  • The wagering requirement must be completed within 30 days of receiving the bonus.
  • Multiple bonuses cannot generally be used at the same time.
  • For free bets, only the net winnings are eligible for withdrawal.
  • Your real balance must be used up before placing bets with your bonus balance.
  • The bonus is only valid for pre-match and live betting.

If evidence of bonus abuse is found — including arbitrage betting, multiple accounts, or similar activity — the bonus and any associated winnings will be forfeited.

5. Prohibited Activities

Khello Bangladesh maintains a fair and safe environment for all users. The following activities are strictly prohibited:

  • Creating or operating multiple accounts.
  • Placing bets using bots, automation software, or scripts.
  • Unauthorised access to another user's account.
  • Fraudulent payments or chargebacks.
  • Manipulating the bonus system or engaging in arbitrage betting.
  • Participating in or facilitating match fixing.
  • Attempting to breach the platform's security systems.
  • Money laundering or transactions involving illegal funds.

Any involvement in the above activities will result in immediate account closure, forfeiture of the balance, and referral to law enforcement if necessary.

6. Responsible Betting

At Khello Bangladesh, we care about more than just business — we want you to stay well and enjoy yourself. Responsible betting matters to us.

6.1 Set Your Own Limits

From your account settings, you can set your own:

  • Daily / Weekly / Monthly deposit limits.
  • Daily loss limit.
  • Temporary account pause (cooling-off period).
  • Permanent self-exclusion.

If betting has become a problem rather than a pastime, please don't hesitate to contact our support team. For more information, visit our Responsible Gaming View page.

7. Privacy & Data Protection

Your personal information is held in the strictest confidence. We use SSL encryption and never sell your data to third parties.

To learn more about how we collect and use your data, Privacy Policy Please read this page. The Privacy Policy is an integral part of these Terms & Conditions.

7.1 Use of cookies

Our website and app use cookies to enhance your experience. By continuing to use the site, you are deemed to have consented to the use of cookies.

8. Platform services & liability

Khello Bangladesh strives to maintain maximum uptime. However, some factors are beyond our control.

8.1 Service Disruptions

The following situations may cause temporary service disruptions, for which we are not liable:

  • Internet connectivity issues.
  • Third-party service failures.
  • Emergency maintenance work.
  • Natural disasters or force majeure events.

8.2 Changes to terms

Khello Bangladesh reserves the right to modify these Terms & Conditions at any time. Users will be notified 7 days before any changes take effect. Continued use of the platform after the changes constitutes acceptance of the updated terms.

9. Complaints & Dispute Resolution

If you run into any issues, we encourage you to speak with us directly first. Most problems can be resolved quickly.

  1. Please contact our support team via live chat or email first.
  2. Once a complaint is submitted, you will receive an initial response within 48 hours.
  3. For complex issues, we aim to provide a resolution within 10 business days.
  4. If third-party mediation is required, a decision will be reached by mutual agreement of both parties.

To file a complaint, email us at: support@khellobangladesh.bet

10. General Provisions

Any disputes relating to these Terms & Conditions shall be governed by the laws of the country where Khello Bangladesh is licensed. If any provision is found to conflict with applicable law, only that provision shall be deemed void — the remaining terms will continue in full force.

These terms are available in both English and Bangla. In the event of any conflict between the two versions, the English version shall prevail.

If you have any questions about the terms, please reach out to our support team before creating an account. We're happy to explain everything in plain language.

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